Refund Policy and Disclaimer (Signature Beginner Piano Course)
Last Updated on January 1st, 2021
We're confident you'll love this course! However, if you didn't improve after completing our program, we are offering a 365-day 100% money-back guarantee. Let us know and we'll give you a refund, subject to the terms and conditions below:
If you feel like you didn’t learn or improve, you are eligible for a refund after completing a minimum of 75% of the course. You will be asked to provide proof of your work and answer a survey about the course and our team will review and make a decision within 14 days.
Sheet music purchased together with the piano course and VIP access to the Facebook private group are not refundable since these are non-tangible, digital files. Other digital products that are offered at a promotional rate for a limited time are not eligible for a refund.
We provide access to a free trial that shows the range of lessons and materials throughout the course. The program curriculum is also published on the website. This should allow you to decide whether the course suits you. Change of mind is not eligible for a refund.
Login issues can be addressed easily, let us know as soon as possible. We have the best customer support team ready to assist you. A refund request due to login issues (forgotten username and password, can't reset the password, did not receive confirmation email), therefore do not qualify for a refund.
All resources are in digital format. These are uploaded in the membership site and does not involve shipping of CD/DVDs. Refund requests due to expectation of a physical CD/DVD, internet loss, and other technical issues is not eligible.
The course is best viewed in a desktop/laptop, accessing from a mobile device should not be a problem since the site automatically adjusts the contents according to the device you use. Device compatibility is a buyer’s responsibility and does not entitle a refund should the technical issue arise due to compatibility.
Once your refund request has been approved, you will lose access to the membership site and its materials including access to the Facebook private group page and any applicable discount availed during the purchase.
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